“Corby Borough Council have worked with ECS in recent years. The electrical services they provide gives us the assurance that we are keeping our tenants and their families safe in their homes.
The engineers they employ and the bespoke software they have fills us with confidence that we can progress in the compliance field including electrical , as we continue our journey with reaching full compliance ECS have been trusted this year of 2019/20 to provide and manage a high volume of electrical testing – almost a third of our housing stock. The systems and processes they have in place have in the past made it easy for us to demonstrate a detailed audit trail for every single property we manage and look forward to a continuation with ECS as we progress .
We have always received outstanding levels of service from ECS and they have been very accommodating in satisfying our needs to issues as they arise. I wouldn’t hesitate to recommend them to any other local authority or housing association.”
We have used ECS for electrical services on a rolling basis for at least four years and have always found them to be reliable, providing a high level service and responding quickly to any concerns or questions ensuring that these are totally resolved to our satisfaction. I would have no hesitation in recommending their services.
ECS have performed well for us under extreme time constraints and continue to perform well going in to the new financial year.
ECS’s access rate in to our properties have been simply phenomenal so far and as a result of their reliance and expertise their customer satisfaction performance has exceeded expectation. This has resulted in excess of 96% which is above our anticipated target.
The quality of information received from ECS is very good and informative. In addition all communication is quickly relayed over to us and is demonstrated effectively. ECS are more than competent in delivering multi-dimensional communication strategies across an array of audiences whilst maintaining high levels of professionalism and delivering key information at the right levels.
We have not worked with ECS prior to this contract but would certainly recommend them to other companies and organisations. Their working knowledge of the electrical industry is “second to none” as is their customer service
ECS have worked with Nottingham City homes for a number of years and have consistently delivered a high quality customer focused service. The compliance and audit information provided is excellent with clear agreed cost information. The Directors, Managers and Operatives have all embraced the partnership concept and tailored their services to meet the changing demands of the contract. I would have no hesitation in recommending ECS as a preferred supplier