We have used their electrical services on a rolling basis for at least four years and always found them to be reliable, providing a high level service and responding quickly to any concerns or questions ensuring that these are totally resolved to our satisfaction. I would have no hesitation in recommending their services.
ECS have performed well for us under extreme time constraints and continue to perform well going in to the new financial year.
ECS’s access rate in to our properties have been simply phenomenal so far and as a result of their reliance and expertise their customer satisfaction performance has exceeded expectation. This has resulted in excess of 96% which is above our anticipated target.
The quality of information received from ECS is very good and informative. In addition all communication is quickly relayed over to us and is demonstrated effectively. ECS are more than competent in delivering multi-dimensional communication strategies across an array of audiences whilst maintaining high levels of professionalism and delivering key information at the right levels.
We have not worked with ECS prior to this contract but would certainly recommend them to other companies and organisations. Their working knowledge of the electrical industry is “second to none” as is their customer service
ECS have worked with Nottingham City homes for a number of years and have consistently delivered a high quality customer focused service. The compliance and audit information provided is excellent with clear agreed cost information. The Directors, Managers and Operatives have all embraced the partnership concept and tailored their services to meet the changing demands of the contract. I would have no hesitation in recommending ECS as a preferred supplier